Smarter Service Management for Faster Operations
Plan, assign, and track every service task in one smart platform. Keep your field teams aligned, jobs on time, and customers always satisfied.
DRIVING SMARTER HR
Want to take
Empower employees with smarter tools, automation, and personalized experiences.
Efficient Job Scheduling and Tracking
Assign the right technician to every job and monitor progress in real time. Ensure nothing is missed and every task is completed on time.
- Assign tasks based on technician skills, location, and availability
- Monitor live job progress with real-time updates
- Capture all actions securely from request to completion
Simplify Technician and Customer Management
Manage your workforce and customer information effortlessly, with a clear view of service history and detailed records.
- Manage technicians and back-office teams from a centralized screen
- Access complete customer history for faster support
- Track work orders and service requests from one place
Create a Smooth Billing Experience
Automate invoices and payment tracking to reduce delays and improve cash flow
- Generate invoices automatically after job completion
- Track labor, parts, and visit charges accurately
- Keep complete service history for future reference
Stay Updated with Alerts and Notifications
Get instant updates on approvals, assignments, and payments. Stay informed at every stage and never miss a critical update.
- Instant updates on assigned tasks and approvals
- Payment status notifications for every stage of the service process
- Reminders for recurring or scheduled jobs
Why Choose Business i for Service Management?
Job Scheduling
Easily assign the right tasks to the right technician based on their skills, location, and availability
Real-Time Tracking
Monitor the live progress of every ongoing job with real-time updates from the field on all in one dashboard
Technician Management
Seamlessly manage your field technicians and back-office teams from a single, centralized screen
Customer History
Instantly access the complete service history and detailed customer information for faster support
Billing Made Easy
Keep track of all invoices in one place and speed up your payment cycle with automated billing
Alerts and Notifications
Receive instant updates on approvals, assigned tasks, and payment statuses of every stage of the service process
Frequently Asked Questions
A service management software will lower risk by ensuring that services of your business are properly done, increasing visibility and control over deployment, and positioning companies for future improvements/upgrades.
It takes an organized approach to service delivery, which boosts productivity and efficiency. Using a consistent approach makes it easier to categorize work, and manage processes.
Business i service Management concerns how the team manage the delivery of services to their customers. It comprises of processes and procedures, which should be proportional and appropriate.
Service Management provides customisable workflows which have best practice change and approvals processes. These can be configured for very lightweight change processes, or very structured if the situation requires it. Approvals can be sought from the internal team, or from other staff such as managers
Data security is a top priority. All service records, customer information, and billing data are encrypted and securely stored, with role-based access control to ensure only the right people can view or update sensitive information.